cancellation and refund policy

1. Digital Products (Ebooks and Online Mock Exams): At Vidhyaboon Online Training Academy, we strive to provide high-quality digital products such as ebooks and online mock exams to enhance your learning experience. Due to the nature of these products, they are typically non-refundable once purchased or accessed. We encourage users to carefully review the product descriptions, previews, and any available sample content before making a purchase decision. If you encounter any technical issues or problems accessing the product, please contact our support team for assistance, and we will make every effort to resolve the issue promptly.
2. Online Courses: For our online courses, we offer a cancellation and refund policy to ensure your satisfaction. If you wish to cancel your enrollment in an online course, you must notify us within a specified period from the date of purchase, typically within 7 days. In such cases, a refund will be issued, minus any applicable processing fees. However, please note that if you have accessed or completed a significant portion of the course content, the refund may be prorated based on your progress. Once the specified cancellation period has elapsed, the enrollment becomes non-refundable. To request a cancellation and refund, please contact our support team with your enrollment details.
3. Exceptional Circumstances: In certain exceptional circumstances, such as technical issues preventing access to the course or extenuating personal circumstances, we may consider refund requests beyond the specified cancellation period on a case-by-case basis. These requests will be carefully evaluated, and decisions will be made at the discretion of Vidhyaboon Online Training Academy. To request a refund under exceptional circumstances, please provide detailed information and supporting documentation to our support team. We will review your request and respond in a timely manner.

Please note that any refunds processed will be issued using the original payment method, and it may take some time for the refund to reflect in your account.

We recommend contacting our support team for any concerns or issues regarding your purchase, as we are committed to providing excellent customer service and resolving any problems you may encounter.